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Looking for Partners & Authorized Dealers Worldwide

Contact us: info@sensuto.co.kr

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FREQUENTLY ASKED QUESTIONS

Where can customers see actual products?

You can go to Sensuto located at No. 37 Giap Nhi, Thinh Liet, Hoang Mai Hanoi to see the actual product. In addition, we have retail agents nationwide. You can contact the nearest dealer to view the product.

Customers can also contact to view products directly via video call via Zalo, Google, Facebook.

The price of Sensuto faucets compared to other types of faucets?

Currently, Sensuto's sink and faucet product lines range from mid-range to high-end. The products are reasonably priced for all consumers, offering superior quality compared to other sinks and faucets in the same market segment.

Advantages of Sensuto faucet?

Sensuto faucet is designed with a simple, modern design, with European sophistication. The advantage of the Sensuto sink line is that it is thick and does not make noise when used. The sophisticated finishing with highly refined 304 stainless steel standards helps the sink retain the characteristic bright color of 304 stainless steel.

Quality of Sensuto sinks and faucets?

Sensuto faucets have outstanding advantages with high production standards:

Superior Sensuto Faucet with EU technology meets water safety component standards according to NSF/ANSI/CAN 61
Sensuto uses synchronous kitchen faucet products with accessory standards of two major European brands: Neoperl and Sedal.

Special warranty policy from Sensuto?

5-year warranty for Sensuto kitchen sinks, with a 1-to-1 exchange within 7 days.
3-year warranty for kitchen faucets, with a 1-to-1 exchange within 7 days.
12-month warranty for accessories: water hose, faucet accessories, and sink drain kits.

What is the policy for recruiting Sensuto distributors?

We create the most favorable conditions for customers to open a Sensuto sink and faucet dealer with the best preferential policies. We say no to the exclusive agent system. All partner customers can become retailers.

What material does SENSUTO stainless steel use?

Stainless steel is the common name of an alloy made from iron (Fe) and Chromium (Cr). Stainless steel contains 1.2% Carbon (C) or less. The characteristic of steel is its high resistance to rust. For kitchen products, SUS 304 stainless steel
(18Cr-8Ni) is mainly used.

What's the difference in the type of stainless steel SENSUTO uses?

In comparison, stainless steel is hard among metals, but the bottom and edges of dinnerware (ceramic material) and fine sand (quartz grains) that stick to vegetables are extremely hard materials, because So in the process of cooking, you will rub against the surface of the sink or kitchen table, so scratches are inevitable.
However, when stainless steel is scratched, it immediately forms an oxide film on its surface to protect it from rust. Because it maintains stainless properties, it is widely used around water. The scratches are noticeable at the beginning of use, but after a while, as the scratches overlap, they will soften and become less visible.

Does anything corrode and rust?

The main characteristic of stainless steel is its high rust resistance thanks to a special surface chromium layer. This coating has the ability to instantly regenerate itself thanks to the reaction of Chromium in steel and Oxygen in the atmosphere.

However, stainless steel is not impervious to corrosion in cases where it is especially sensitive to chlorine in seawater and tap water. This substance prolongs the self-regeneration process of the surface coating, causing stainless steel to rust over a long period of time. The iron component on hairpins and similar objects rusts and can adhere to the steel surface.

does not rust and causes rust

What are white stains and plaque on stainless steel?

White stains and stains are often called “limescale” or “metallic soap”. Limescale is a product of silicic acid in tap water that gradually accumulates during use due to rinsing and post-rinsing drying. Metallic soap is formed when mineral components such as magnesium and iron calcium in water react with soap ingredients (fatty acids) and stick to the surface. Dirt can accumulate every day without being noticed and by the time it becomes noticeable it has become a stain that is difficult to remove. Accumulated stains, if not treated, will cause corrosion or rust.

Why does machined stainless steel attract magnets?

The common stainless steel SUS304 does not attract magnets in normal conditions.
However, when broken many times during the production process, the metal structure of the steel will change. From there, the magnet will attract, but the corrosion resistance does not change.

What's the difference in the type of stainless steel SENSUTO uses?

Stainless steel is 100% recyclable without degradation. Stainless steel sinks and kitchen countertops are also manufactured from non-recyclable steel materials and will be collected and recycled.

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SENSUTO GLOBAL

SENSUTO Global Company Limited

Official website of SENSUTO High-Quality Single-Hole Kitchen Sink & Faucet. Create a modern and luxurious kitchen space with our Korean-standard kitchen sinks and faucets.

Website: www.sensuto.co.kr - Email: info@sensuto.co.kr

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